Refund policy
Last Updated: October 5, 2026
At LAYEREDJPXZV, we understand that choosing the right suit online can take some consideration. We want you to feel comfortable when placing an order with us.
If your purchase does not work out, you may request a return in accordance with the policy below. We aim to keep the return process clear and straightforward, with helpful customer support available throughout the process.
1. Return Period
We accept eligible return requests within 30 days of the date your order is delivered.
To start a return, please contact our customer service team within this 30-day period. Please do not send an item back before receiving return instructions from us.
Returns requested after the 30-day return period may not be accepted.
2. Return Conditions
For a return to be accepted, the suit or other item should meet the following conditions:
- The item must be unworn and in its original condition.
- The item may be carefully tried on indoors to check the fit, but it should not show signs of wear or use.
- Original tags, labels, and packaging should be included whenever possible.
- The item must not have been washed, dry-cleaned, altered, or damaged after delivery.
- The item should be free from stains, odors, makeup, pet hair, or other signs of use.
- Shoes or other accessories included with an order, if applicable, should also be returned in their original condition.
- Items that have been personally altered, tailored, or modified after purchase may not be eligible for return.
For suits, we recommend trying the garment on carefully before removing the tags or making any alterations.
If an item arrives damaged, defective, or different from what was ordered, please contact us before returning it so that we can review the issue and provide the appropriate solution.
3. How to Start a Return
The return process is simple:
Step 1 — Contact Us
Email our customer service team at:
Please include:
- Your order number
- The name used when placing the order
- The item you would like to return
- The reason for the return
- Photos of the item, if there is a defect, damage, or incorrect item
Step 2 — Return Instructions
Our customer service team will review your request and, if the return is eligible, provide you with the return instructions and return address.
Please do not ship the item to an address other than the return address provided by our customer service team.
Step 3 — Send the Item Back
Pack the item securely to help prevent damage during transportation.
We recommend keeping your shipping receipt and tracking information until the return has been completed.
Step 4 — Return Inspection
Once we receive the returned item, we will inspect it to confirm that it meets the return conditions described in this policy.
Step 5 — Refund
If the return is approved, we will process the applicable refund to the original payment method.
4. Return Shipping Costs
For a return due to personal preference, incorrect size selection, change of mind, or other reasons unrelated to a product issue, the customer is generally responsible for the return shipping cost.
For an item that is damaged, defective, or incorrectly sent by us, please contact us before sending it back. We will review the issue and provide an appropriate solution.
We recommend contacting us before purchasing a replacement or paying for return shipping when there is a product-related problem.
5. Size and Fit
We understand that finding the right suit size online can sometimes be challenging.
Please review the size information provided on the product page before placing your order. If you receive your suit and find that the size does not work for you, you may request a return within the applicable return period, provided the item meets the return conditions.
Because suits are structured garments, we strongly recommend trying the suit on indoors and checking the fit before making any alterations.
Once a suit has been tailored, shortened, resized, or otherwise modified, it may no longer be eligible for return.
If you are unsure about sizing before placing an order, you are welcome to contact our customer service team for assistance.
6. Damaged, Defective, or Incorrect Items
We want you to receive the item you ordered in good condition.
If your order arrives with a manufacturing defect, shipping damage, or you receive an item that is different from what you ordered, please contact us as soon as reasonably possible.
Please provide:
- Your order number
- A description of the issue
- Clear photos showing the problem
- Photos of the product packaging when relevant
Our customer service team will review the information and work with you to determine the appropriate solution, which may include a replacement, return, or refund depending on the circumstances.
Please contact us before sending a damaged, defective, or incorrect item back.
7. Items That Are Not Eligible for Return
A return may not be accepted if:
- The return request is submitted more than 30 days after delivery.
- The item has been worn beyond reasonable indoor try-on.
- The item has been washed or dry-cleaned.
- The item has been tailored, altered, or otherwise modified.
- The item has stains, odors, pet hair, makeup, or other signs of use.
- The item is damaged after delivery due to improper use or care.
- Tags or other original components are missing where their absence prevents us from determining the item's condition.
- The item is returned without following the return instructions provided by our customer service team.
If there is uncertainty about the condition of an item, we will review the circumstances fairly based on the condition of the returned product.
8. Refund Processing
Once your returned item is received and inspected, we will notify you whether the return has been approved.
For an approved return, the refund will be issued to the original payment method.
After we issue the refund, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
If you have not received your refund after the applicable processing period, please contact us and we will be happy to help you check the status.
9. Refund Amount
For an approved return due to personal preference, size selection, or change of mind, the applicable refund will generally cover the eligible merchandise amount being returned.
Original shipping charges, if any, may not be refundable when the return is not related to a product defect or an error on our part.
If the return is related to a defective, damaged, or incorrectly shipped item, we will review the circumstances and determine the appropriate refund or other resolution.
Any refund information shown during the return process will take priority for the specific order.
10. Exchanges
At this time, we recommend requesting a return for an eligible item and placing a new order for the preferred size or style.
This allows us to process the new order separately and helps avoid unnecessary delays.
If you need assistance choosing another size, please contact our customer service team before placing your new order.
11. Return Address
Returns should only be sent to the return address provided by our customer service team.
Please do not send returns to the business address listed on this website unless our customer service team specifically instructs you to do so.
This helps us make sure your return reaches the correct location and can be processed without unnecessary delays.
12. Contact Us
If you have any questions about returns, refunds, sizing, or your order, please contact us.
LAYEREDJPXZV
Online store operated by Lu'an Zongxinyang E-Commerce Co., Ltd.
Email: support@layeredjpxzv.shop
Phone: +86 198-9433-4596
Business Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)
Response Time: 1–2 business days
Business Address:
Group 16, Chapo Store Street, Shizigang Township
Yu'an District, Lu'an City
Anhui 237010, China
We are happy to help with questions about your order and will do our best to make the return and refund process clear and straightforward.